When an email is sent from Re-Leased we try to deliver it to the recipient in a timely manner. The vast majority of emails are fine and go through almost instantly. Because of the nature of e-mail, there can be situations though where an email will take a longer time to arrive at its destination or may in fact never be delivered. This guide will explain why an email might not arrive as intended.
An email will either be Delivered, Delayed, or Rejected. We will continue to attempt sending delayed email, generally for up to 72 hours, during which time it may be successfully sent. If at the end of those 72 hours the email has not been successful then the email will be rejected.
This is the most common outcome. When you click send in Re-Leased the email will show as ‘sending…’ for a short time against the contact’s correspondence tab and will soon change to show the date on which it was sent.
An email can be delayed for a number of reasons. It might be that the recipient’s mail server restricts the number of emails that it can receive within a certain timeframe or perhaps it was simply unavailable at the time the email was sent. This delayed status will show against the contact’s correspondence tab in Re-Leased. If you find an email in this state it is not going to be helpful to send it again from Re-Leased; we are already trying for you and will generally continue to try for up to 72 hours.
The most common reason why an email will be rejected is because the email address is wrong in some way. It may have been right at one point in time, but particularly as people change jobs, email addresses are archived. There is also a chance that there was simply a typo. If you receive a rejected email message always check that the email address is correct first.
There are also issues that can arise at the other end. Full inboxes will result in an email being rejected as will a mail server which constantly responds as unavailable.
It’s also possible that the email will be treated as spam. It will either be put into the spam folder of the recipient or blocked altogether. Re-Leased’s mail service has an extremely high reputation so it is rare that we are flagged as spam. In the majority of cases where our emails are flagged as spam it is because the recipient has clicked in their mail application to say that the email was spam. Once a recipient does this it’s very hard for us to do anything about it. Make sure you let those tenants know that putting a rent invoice into spam doesn’t mean that they don’t have to pay it! In such cases, the recipient can mark the emails as no longer being spam, although the way to do this differs depending on which email application they are using.
If a recipient’s mail server is blocking emails from Re-Leased due to a security policy they have in place (perhaps they see how many emails we send out at once and are suspicious) there is a way of allowing our emails to go through. IT administrators (of the recipient) can ‘whitelist’ our IP address which means that they will know to trust email that comes from us.
All emails sent from Re-Leased will show as coming from 188.8.131.52
DMARC Policy Failure:
An email might be rejected because it failed the sender's DMARC policy. When an email is sent from our mail portal we say that it came from your email address. Some of your recipient's mail servers will have a DMARC policy which basically means they double check that it has indeed come from you. They will ask your mail server 'did you send this?' and if your server says 'no' then the message will be bounced. You can address this though by simply adding a small change to your own mail server to have it instead say 'oh yeah it's ok, we're happy for that email to say it's from us'.
This is done with an SPF record and you can pass the information below onto your IT Mail Server Administrator so they can implement the change.
If you find that you’re still not sure how to handle an email sending issue please reach out to us at firstname.lastname@example.org and we’ll do our best to assist.